For hospitals & clinics
The First.Most Intelligent.Most Comprehensive.Patient Lifecycle Agentyour clinic has ever had.
From inbound scheduling to post-visit follow-up. Staff see everything, branded to your clinic, in one app.
Inbound call
AI scheduling now
Appointment booked
Mar 4 · 2:30 PM · Dr. Patel
Full patient lifecycle
Every touchpoint. Three agents. One platform.
Select an agent to see exactly what it handles across every phase of the patient journey.
Handles every incoming patient interaction without hold times.
Instant intelligent intake
Answers every call in under one second, recognizes returning patients, and routes automatically. No hold music.
Real-time eligibility verification
Checks live insurance coverage while the patient is still on the call and flags issues before the visit.
Smart scheduling
Books against real provider calendars, matching specialty, language preference, and visit-type rules.
Intake & pre-auth triggered
Branded app link sent at booking confirmation. Forms, consent, and prior auth start immediately.
Personalized day-of briefing
Reminder includes prep instructions, directions, and estimated wait. Nothing generic.
Answers day-of questions
Handles last-minute patient calls with full appointment and visit-type context.
Digital check-in
Patient taps 'I'm here' and the front desk is notified instantly. Room status updates in real time.
Language-matched throughout
Calls, SMS, and in-app content delivered in the patient's preferred language automatically.
Symptom & question calls
Triages post-discharge calls and routes urgent concerns directly to nursing.
Refill & prescription requests
Handles inbound refill calls and routes verified requests to the prescribing provider.
Follow-up booking
Books return appointments instantly with no staff intervention required.
Escalation to care team
Flags worsening symptoms with structured data and routes a live alert to the on-call nurse.
Average inbound call handled in under 3 minutes. Booking confirmed, intake sent, eligibility checked.
The product
One app. All of it.
Patients get a branded mobile app for intake, chat, and day-of info. Staff see every task, escalation, and completed form, in real time.
Welcome Screen
Verification
Serria Intro
Intake Tasks
Escalation
White-labeled to your brand
Logo, colors, name: the app looks and feels like you built it.
Operations
Built for Clinical Operations Teams
Real-time dashboards that give ops leaders full visibility into agent performance, patient engagement, and scheduling throughput.
Call Analytics Dashboard
Live call transcripts
Patient Lifecycle Tracking
Conversion analytics
Appointment Funnel Metrics
Workflow bottleneck tracking
Agent Transcript Log
Real-time patient engagement data
The reality
Empty chairs cost real money.
0%
Average no-show rate in outpatient settings
MGMA, 2023
$0+
Revenue lost per missed appointment
AMA, 2022
0%
Of no-show patients who would have come with a reminder call
JAMA, 2021
Two ways to get started
Experience the agent live, or book a scoping session to see VakLab in your workflows.
Call in and test the agent live
Enter your number and we'll connect you with the inbound scheduling agent right now. Ask it to book an appointment. See exactly what your patients will experience.
Request your pilot
20-minute scoping session. We'll discuss your outreach workflows, patient populations, and what a 90-day pilot would look like for your team.
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